Tourism and post-pandemic dynamics - Survey January 2021

What will be the scenario for the hotel industry as the effect of the Covid-19 pandemic fades? Will B2C online booking systems become increasingly important? And which customer segments will be the first to recover?

These are some of the questions Thot asked a sample of industry players - hotels, travel agents, tour operators - to understand their views and expectations post Covid-19.

206 hotels in 142 Italian locations and 256 agencies and tour operators gave their opinion.